The Regional Democratic Council (RDC) of Region Four (Demerara-Mahaica) in its continued staff development drive, conducted a one-day intense training for several categories of employees from various departments.The training was facilitated by National Insurance Scheme (NIS) and the Guyana Revenue Authority (GRA) officials.The facilitator from GRA going through his sessionRegional Executive Officer (REO) Pauline Lucas disclosed that the training sought to better educate the staff on a number of NIS and GRA matters pertaining to payments, filing of returns and other documents, Government’s two per cent on certain payments among other critically important issues.The REO pointed out that such training is pertinent in ensuring that the employees from the RDC can better serve and respond to the public’s concerns on various matters.“This is part of our efforts to ensure that we become more effective and efficient, thus delivering enhanced service to all. We as a region recognises that if we are going to better serve the public that we must be knowledgeable of all issues, thus better serving those that we come into contact with. As such, as the REO, it’s my responsibility to ensure that optimum training is available to employees so that they can better serve,” she said.Employees representing several departments attended the training, which according to the REO, forms part of the Region’s 2018 focus on enhancing training for staff at all categories. Among some of the departments that staff was drawn from were Education, Accounts, Health, Engineering, Registry, Personnel, NDCs and administration.The Region Four REO noted that such training was executed regularly as they recognised the importance of better educating their employees, who in turn would better educate the public. She promises that they will continue on the path of executing several training forums, noting that each section of the Region has training geared at enhancing the skills and knowledge of every level of employees.“We as a region are responsible in equipping our staff with the right knowledge, skills, and tools to better deliver and that is what I can assure you that I will continue to do as the REO,” she promised.Commenting on the training that was provided, several employees thanked the REO for bringing the training to them, stressing that they were now more equipped to better serve the general public.The staff noted that such an aggressive plan of regular training would certainly boost their efficiency, adding that the public could be guaranteed a better service.Meanwhile, Regional Chairman Genevieve Allen stressed the need for more training, declaring that it all served in better improving the continued quality of care being offered by the Region.